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We are dedicated to ensuring your satisfaction. If the items you received fall short of your expectations, please inform us. Our return and refund policy extends for a period of 15 days. This means you have 15 days from the date of receiving your order to initiate a return. Kindly note that products that have been opened or used cannot be returned or refunded. Please refer to our comprehensive return and refund policy outlined below.
Pink Studio is committed to accepting returns or processing refunds for any damaged product, provided it meets the following conditions:
- The product must be in its original condition.
- The product must be unopened and unused.
- The return must be initiated within 15 days.
- Proof of purchase and the receipt are essential for refund claims.
Follow these steps to return a damaged or faulty product:
1. Capture clear images of the damaged product.
2. Email us at [email protected], providing complete details and your request for return.
3. Dispatch the product back to us in its original, sealed packaging using the provided address.
Upon receipt and inspection of your return, we will notify you of the approval status for your refund. If approved, your refund will be processed automatically according to your chosen refund method.
Pink Studio is committed to facilitating exchanges for products that were inaccurately delivered in place of your actual order, subject to the following conditions:
- The product must be in its original condition.
- The product must be unopened and unused.
- The exchange request must be initiated within 15 days.
To ensure a smooth exchange process, return the incorrect product and make a separate purchase for the desired item once your return is accepted.
Follow these steps to initiate a product exchange:
1. Email us at [email protected], providing complete details and your request for exchange.
2. Provide the details of both the products you ordered and received, along with your order number.
3. Dispatch the product back to us in its original, sealed packaging using the provided address.
Please note that the following products cannot be returned or refunded under any circumstances:
- Products with an open or damaged shipping box due to customer handling.
- Unfortunately, returns cannot be accepted for sale items or gift cards.
If you wish to cancel an order, kindly inform us within 24 hours. Order cancellations depend on whether the order has been dispatched. To cancel an order, contact us immediately via our HELPLINE: 0325-1513000 or WhatsApp: 0325-1513030. If the order has already been dispatched, cancellation will not be possible.
